Question 1

What services does Triwave Consulting offer?

Accepted Answer

The services pages cover Search Engine Optimization, AI Search Optimization, Website Design, Content Marketing, Digital Marketing, Social Media Marketing, Paid Advertising, Software Development, System Integrations, Automation & AI, and Data & Analytics. Each of those opens onto more specific offers. Industries are separate: they describe the kind of business the work is for.

Question 2

Do you do SEO, or only design and build?

Accepted Answer

Yes. Search engine optimization is its own practice, covering local, technical, and on-page work, audits, and links. AI search optimization is separate, for how a business is described in assistants and in Google AI Overviews. Website design still includes the pages those efforts point at.

Question 3

Can you work with the systems we already have?

Accepted Answer

Yes — that is most of the integration work. It covers third-party and API integration, middleware, e-commerce platforms, payment gateways and pulling separate databases into one consistent view. Where a system is too old to extend, legacy modernization assesses it, plans the change, migrates the data and validates the result before anything goes live.

Question 4

Do you offer ongoing support after a project finishes?

Accepted Answer

Yes. Website maintenance covers domain and DNS changes, backups, software and plugin updates, security monitoring and spam prevention. For custom software, support covers regular updates, bug fixes, performance monitoring and helping your users when something is not behaving.

Question 5

What industries do you work with?

Accepted Answer

The industry pages cover Home Services, Legal Services, Real Estate, Healthcare, Dental, Beauty & Aesthetics, Home & Property Maintenance, Moving & Storage, Financial & Professional Services, and Senior & Family Services. The work tends to transfer: a website, a lead that arrives without context, or a system that does not talk to the next one.

Question 6

How do we get started?

Accepted Answer

Three steps. First, contact us and tell us what you are dealing with — we start by understanding your current situation and the challenges you are facing. Second, we talk it through in detail and agree on an approach that fits your objectives. Third, we implement it, monitor progress and adjust as needed.

Question 7

Who will I actually be working with?

Accepted Answer

David Goncalves, the owner, who has over ten years in technology consulting. You talk to the person doing the work rather than passing messages through an account manager.

Question 8

Where are you based?

Accepted Answer

Triwave Consulting serves Nashville and the surrounding Middle Tennessee area. There is no public office. You can reach us on (615) 829-6838, at sales@triwaveconsulting.com for new work, or service@triwaveconsulting.com if you are already a client.

Question 9

Do you work with clients outside Nashville?

Accepted Answer

Yes. The service area is Nashville and the surrounding Middle Tennessee area, and we also work remotely, so distance alone does not decide the job. Discovery, development, integration work and handover all happen through the tools your team already uses.

Question 10

How long does a typical project take?

Accepted Answer

It varies widely, and it has to. A focused integration is a different shape of job from a custom application, and two projects that sound identical can sit weeks apart depending on how clean the existing systems and data turn out to be. Timing gets scoped per client and per job during the discussion stage, so you get a schedule built on your situation rather than an average.

Question 11

Who owns the code and the accounts when the work is done?

Accepted Answer

You do — all of it, at the end of the project. The code, the domain, the hosting, the third-party accounts: everything is handed over in your name and is yours to keep, move or pass to someone else. That is deliberate. Where a supplier holds the accounts, leaving quietly becomes expensive, and we would rather you stay because the work is worth staying for.

Question 12

How does billing work?

Accepted Answer

Three ways, and which one fits depends on the work. Hourly suits open-ended work where the scope will genuinely move. A fixed project price suits work that can be defined properly up front. A monthly retainer suits ongoing maintenance and support. We will say which one we think fits your job, and why, before you commit to anything.

Question 13

How can I pay an invoice?

Accepted Answer

By card through Stripe, or by check if that suits your accounts process better. Invoices arrive by email, and the client portal being built will let you see and pay them in one place.

Question 14

What does it cost?

Accepted Answer

By quote, always. The same brief can mean very different amounts of work depending on the state of the systems underneath it, so a published price list would either be wrong or padded to cover the worst case. Tell us what you are trying to achieve and you get a number for your project rather than a range built around someone else's.

Question 15

What are your hours?

Accepted Answer

8:00 to 4:00, Monday to Friday, Central time. Anything that arrives outside those hours is picked up the next working day. If something is genuinely urgent, say so in your message or call and we will work out the right response.

Question 16

Is there a client portal?

Accepted Answer

It is being built. It will live at portal.triwaveconsulting.com and will carry invoices, online payment and project updates. Until it opens, we send everything you need directly.

Question 17

How do you handle my data?

Accepted Answer

The privacy policy sets out what is collected, how it is used and who it is shared with — including encryption of sensitive data, regular security audits, access controls and staff training. It also covers your rights to access, correct, delete, object to or export your information.

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