Privacy Policy

1. Introduction

Welcome to Triwave Consulting LLC. (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to protect it.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name
• Email address
• Telephone number
• Mailing address
• Job title
• Company name

2.2 Technical Information

• IP address
• Browser type and version
• Operating system
• Device information
• Cookie data
• Usage data (e.g., pages visited, time spent on the site)

2.3 Business Information

• Project details
• Service preferences
• Feedback and testimonials

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To provide IT consulting services
• To manage and fulfill your requests or orders
• To communicate with you regarding your projects or inquiries

3.2 Improvement and Development

• To improve our website, products, and services
• To conduct research and analysis
• To develop new services and solutions

3.3 Marketing and Communication

• To send you newsletters, promotional materials, and other information about our services
• To respond to your comments, questions, and requests

3.4 Legal and Compliance

• To comply with legal obligations
• To enforce our terms of service and other agreements
• To protect the rights, property, or safety of our company, our clients, or others

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

4.1 Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

SMS Communications and Mobile Information

If you provide your mobile phone number and opt in to receive SMS messages from Triwave Consulting, we may use your phone number to send service-related text messages, including inquiry follow-ups, appointment reminders, project updates, support communications, and other communications related to our services.

You may opt in by checking the optional SMS box on our contact form or client onboarding agreement, or by verbal agreement on a phone call. The exact script our staff read, and how a spoken yes is recorded, is published in our Terms & Conditions. For every opt-in, including a verbal agreement, we record the date and time, the mobile number, the consent source (web form, onboarding form, or verbal call), and the version of the consent language.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

We may share mobile information with service providers who help us deliver SMS messages or operate our business, but only as necessary to provide those services on our behalf.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Encryption of sensitive data
• Regular security audits
• Secure access controls
• Employee training on data protection

6. How Long We Keep Information

We keep business records for as long as the business needs them. We keep them for the work itself, for billing, and for disputes.

A contact that becomes a ticket is not deleted on a timer. Neither are the ticket messages, the email logs, or the attachments that belong with that work.

A contact-form message that never becomes a job is still deleted. If we have not answered it, we delete it after 180 days. If we have replied, we delete it 30 days after that reply.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access

You can request access to the personal information we hold about you.

7.2 Correction

You can request that we correct any inaccuracies in your personal information.

7.3 Deletion

You can request that we delete your personal information, subject to certain exceptions.

7.4 Objection

You can object to the processing of your personal information for direct marketing purposes.

7.5 Portability

You can request a copy of your personal information in a structured, machine-readable format.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Triwave Consulting LLC. Serving Nashville and the surrounding Middle Tennessee area service@triwaveconsulting.com (615) 829-6838

Last Updated: 10/13/2026, verbal agreement added