Childcare & DaycareDavid Goncalves
Should a Daycare Lead With the Age Groups or With the Daily Schedule?
Choose age groups or the daily schedule as the first thing a parent sees, based on the rooms you run.
Childcare & Daycare
Home CareDavid Goncalves
Should a Home Care Agency Market Hourly Help or a Live-In Arrangement?
Market the arrangement you can staff. Hourly help and a live-in stay ask a family for different things.
Senior & Family ServicesDavid Goncalves
Should a Family Services Site Lead With Care for Adults or Care for Children?
Choose whether the site leads with care for adults or care for children, and give the other offer its own page.
Assisted LivingDavid Goncalves
Should an Assisted Living Community Market the Apartment or the Daily Support?
Lead with the apartment or the daily support, whichever the tour can show without taking it back.
Memory CareDavid Goncalves
When Should a Memory Care Director Hire Help for Family Inquiries?
Hire help for family inquiries when calls wait and the helper will stay inside what you are willing to say.
Senior & Family ServicesDavid Goncalves
When Should a Family Services Organization Hire Help for the Inquiry Path?
Add help on the inquiry path when notes sit unanswered, and keep acceptance with your own team.
Assisted LivingDavid Goncalves
What Should a Community Director Ask Before Hiring a Firm for Tour Requests?
Before a firm sends tour requests, ask whether those families are ones your community can actually host.
Senior Living CommunitiesDavid Goncalves
When Should a Community Hire Help to Keep Tours on the Calendar?
Name someone to keep tours on a real calendar, and leave the visit itself with your team.
Senior & Family ServicesDavid Goncalves
How Should a Family Services Organization Explain the Next Step After a Tour or a Call?
Name the next step after a tour or a call, including who does it and what it does not decide. The page and the phone should match the work.
Memory CareDavid Goncalves
Should a Memory Care Community Market Safety or Daily Life?
Lead the memory care site with safety or with daily life, and only with the one a tour can show.
Home CareDavid Goncalves
What Should a Home Care Page Say About Who Comes to the House and When?
A home care page should name the role that arrives, the tasks they will do, and the window a family can expect.
Assisted LivingDavid Goncalves
What Should an Assisted Living Page Answer Before a Family Tours?
Answer the basics that make an assisted living tour useful, and leave fit and acceptance for the visit.
Memory CareDavid Goncalves
How Should a Memory Care Page Help a Family Know If the Setting Fits?
A memory care page can help a family picture the setting. It cannot decide whether that setting fits.
Senior Living CommunitiesDavid Goncalves
Should a Community Lead With Independent Living or With More Support?
Lead with independent living or with more support, and give the other day its own page.
Senior Living CommunitiesDavid Goncalves
How Should a Senior Living Community Explain the Levels of Living It Offers?
Explain each level of living by the day it is, so a family can tell the levels apart before they call.
Childcare & DaycareDavid Goncalves
What Should a Daycare Owner Ask Before Hiring Help to Fill Openings?
Before help tries to fill openings, name the seats you can offer and the rooms that are already full.
Childcare & DaycareDavid Goncalves
What Should a Daycare Page Answer Before a Parent Tours?
A daycare page should answer what a parent needs before the tour, so the visit can show the day.
Home CareDavid Goncalves
What Should a Home Care Owner Ask Before Hiring Someone to Bring Families?
Before someone brings your agency families, ask whether those families need care you can put on the schedule.